Meet Technology


 
 
 

Richard A. Farrenkopf
Director of Technology

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Name: Richard Farrenkopf
Favorite Movie: Remember the Titans
Dogs' Names: Lucky and Merlin
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Job Description: Our Technology Department consists of our incredible staff working as a unified team. Working as a team encourages and requires an extensive amount of cross training, but the benefit to the district is great. The numerous hardware and software issues technology is responsible for require us all to have a base knowledge for support coverage. Our team approach means in addition to having many minds available to solve an issue, we all feel supported by one another, and if needed, we know we have the rest of our team to jump in to help with any situation. We all review and respond to helpdesk tickets and work to keep our response time as low as possible while delivering as complete a solution to our users as we possible can.

 

 
 

Application Support

Felicia Naro
App. Support/State Reporting
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Name: Felicia Naro
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Job Description:This position provides support for all State and Federal Reporting Requirements. This includes data cleanup in Aspen and submission of data for student enrollment, courses, student course enrollment, free and reduced lunch, student rosters for state testing, school safety surveys, SASID requests SPED Public and SPED non-Public, CaTE (Career and Technical Education) submissions, etc. This position additionally provides support around data base administration, ensuring local data elements are accurate, maintained, and supported with valid reference tables. Hand in hand with this duty is to support users with problem solving, policy and procedure issues, training, and the development of appropriate documentation to aid them in data accuracy. This position also provides help desk support, specifically with Aspen and state related issues. This position attends, as part of the support team, weekly or bi-weekly Aspen webinars to sharpen our skills and learn new things. This position is part of that Aspen support team and is thus responsible to acquire as broad a knowledge of Aspen as possible.

 

Ian Harvey
App. Support/Developer
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Name: Ian Harvey
Favorite Author: Mitch Albom
Favorite Movie: Remember the Titans
Dog's Name: Fenway
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Job Description: This position reporting to the Director of Technology is also responsible for providing technical assistance to users and resolving system related issues. This position is responsible to have the knowledge to support all of our applications and be able to respond to all helpdesk tickets. Additionally, this position provides primary expertise in the development of existing or new functionality using vendor standards (eg. Java and Aspen conventions). This position works as part of a team to provide support and training (both one on one and classroom) for all applications in use by District. This position has prime responsibility to support our District and school websites

 

 

Technical Support
 

 

Steven Wante
Network Administrator
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Name: Steve Wante
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Job Description: The Network Administrator is responsible for the overall management, maintenance, and upkeep of the Nashua School District network. This includes all servers, computing, and network infrastructure within our District. The Network Administrator is also responsible for the installation, maintenance, and configuration of all virtual servers, which provide services such as: Aspen (our Student Information Systems, our Exchange Server, our file servers, and a multitude of other devices that protect our students from inappropriate content, Internet Bandwidth Management, etc.
The Network Administrator is also responsible for coordinating with various vendors to install, configure, troubleshoot, and setup new network equipment (such as access points, switches, firewall, phone system, etc). The Network Administrator also coordinates with the school technicians to find larger issues occurring within the District and come up with a plan to resolve those issues. The Network Administrator will also communicate future upgrade suggestions to the Director of Technology to assist with the Technology Budget plan

 

Bill Stoney
School Technician
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More About Me Name: Bill Stoney

Schools:
Bicentennial
Main Dunstable
Mt. Pleasant
New Searles
Sunset
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Job Description: Respond to user requests at 20 locations through our helpdesk system, emergency phone calls and email. These duties include installing, configuring, maintaining, and repairing 15,000+ devices including Windows computers, Mac computers, Chromebooks, iPads, VoIP phones, document cameras, projectors, networked printers, smart devices, and mobile device carts located throughout the Nashua School District. Maintain and troubleshoot local area networks and wireless access points to ensure uptime and availability are optimal for all users. Coordinate with vendors for the installation of new network cable drops and new technology equipment. In coordination with Network Administrator, the Assistant Systems Administrators maintain network closets which contain switches, patch panels, and battery backups at the assigned locations. The Assistant System Administrators also remotely deploy software to promote learning and teaching for all users

 

Cori Hersom
School Technician
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More About Me Name: Cori Hersom

Schools:
Nashua South
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Job Description: Respond to user requests at 20 locations through our helpdesk system, emergency phone calls and email. These duties include installing, configuring, maintaining, and repairing 15,000+ devices including Windows computers, Mac computers, Chromebooks, iPads, VoIP phones, document cameras, projectors, networked printers, smart devices, and mobile device carts located throughout the Nashua School District. Maintain and troubleshoot local area networks and wireless access points to ensure uptime and availability are optimal for all users. Coordinate with vendors for the installation of new network cable drops and new technology equipment. In coordination with Network Administrator, the Assistant Systems Administrators maintain network closets which contain switches, patch panels, and battery backups at the assigned locations. The Assistant System Administrators also remotely deploy software to promote learning and teaching for all users

 

Greg Rodriguez
School Technician
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More About Me Name: Greg Rodriguez

Schools:
Amherst
Brentwood
FES
FMS
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Job Description: Respond to user requests at 20 locations through our helpdesk system, emergency phone calls and email. These duties include installing, configuring, maintaining, and repairing 15,000+ devices including Windows computers, Mac computers, Chromebooks, iPads, VoIP phones, document cameras, projectors, networked printers, smart devices, and mobile device carts located throughout the Nashua School District. Maintain and troubleshoot local area networks and wireless access points to ensure uptime and availability are optimal for all users. Coordinate with vendors for the installation of new network cable drops and new technology equipment. In coordination with Network Administrator, the Assistant Systems Administrators maintain network closets which contain switches, patch panels, and battery backups at the assigned locations. The Assistant System Administrators also remotely deploy software to promote learning and teaching for all users

 

Gladys Marcano
School Technician
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More About Me Name: Gladys Marcano

Schools:
Charlotte
Dr. Crisp
Pennichuck
Title 1
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Job Description: Respond to user requests at 20 locations through our helpdesk system, emergency phone calls and email. These duties include installing, configuring, maintaining, and repairing 15,000+ devices including Windows computers, Mac computers, Chromebooks, iPads, VoIP phones, document cameras, projectors, networked printers, smart devices, and mobile device carts located throughout the Nashua School District. Maintain and troubleshoot local area networks and wireless access points to ensure uptime and availability are optimal for all users. Coordinate with vendors for the installation of new network cable drops and new technology equipment. In coordination with Network Administrator, the Assistant Systems Administrators maintain network closets which contain switches, patch panels, and battery backups at the assigned locations. The Assistant System Administrators also remotely deploy software to promote learning and teaching for all users

 

Kim Silverman
School Technician
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Name: Kim Silverman

Schools:
Elm Street
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Job Description: Respond to user requests at 20 locations through our helpdesk system, emergency phone calls and email. These duties include installing, configuring, maintaining, and repairing 15,000+ devices including Windows computers, Mac computers, Chromebooks, iPads, VoIP phones, document cameras, projectors, networked printers, smart devices, and mobile device carts located throughout the Nashua School District. Maintain and troubleshoot local area networks and wireless access points to ensure uptime and availability are optimal for all users. Coordinate with vendors for the installation of new network cable drops and new technology equipment. In coordination with Network Administrator, the Assistant Systems Administrators maintain network closets which contain switches, patch panels, and battery backups at the assigned locations. The Assistant System Administrators also remotely deploy software to promote learning and teaching for all users

 

Danielle Vello
School Technician
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Name: Danielle Vello
Pets: Two Dogs and a Hedeghog!
I love Starbuck's Refreshers
I collect lego!

Schools:
Birch Hill
Broad Street
Ledge Street
District Office
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Job Description: Respond to user requests at 20 locations through our helpdesk system, emergency phone calls and email. These duties include installing, configuring, maintaining, and repairing 15,000+ devices including Windows computers, Mac computers, Chromebooks, iPads, VoIP phones, document cameras, projectors, networked printers, smart devices, and mobile device carts located throughout the Nashua School District. Maintain and troubleshoot local area networks and wireless access points to ensure uptime and availability are optimal for all users. Coordinate with vendors for the installation of new network cable drops and new technology equipment. In coordination with Network Administrator, the Assistant Systems Administrators maintain network closets which contain switches, patch panels, and battery backups at the assigned locations. The Assistant System Administrators also remotely deploy software to promote learning and teaching for all users

 

Tiago Cardoso
School Technician
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More About Me Name: Tiago Cardoso

Schools:
Nashua North
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Job Description: Respond to user requests at 20 locations through our helpdesk system, emergency phone calls and email. These duties include installing, configuring, maintaining, and repairing 15,000+ devices including Windows computers, Mac computers, Chromebooks, iPads, VoIP phones, document cameras, projectors, networked printers, smart devices, and mobile device carts located throughout the Nashua School District. Maintain and troubleshoot local area networks and wireless access points to ensure uptime and availability are optimal for all users. Coordinate with vendors for the installation of new network cable drops and new technology equipment. In coordination with Network Administrator, the Assistant Systems Administrators maintain network closets which contain switches, patch panels, and battery backups at the assigned locations. The Assistant System Administrators also remotely deploy software to promote learning and teaching for all users